1. Introduction

Welcome to SLOANCODE TECHNOLOGY GROUP LLC (“Sloancode,” “we,” “our,” or “us“).

Sloancode is an artificial intelligence, software engineering, data analytics, automation, and enterprise technology company that designs, develops, implements, and operates software platforms and AI-powered business solutions for organizations across multiple industries.

Our services may include, but are not limited to:

• Artificial Intelligence (AI) consulting
• AI implementation services
• Custom software development
• Mobile application development
• Web application development
• Enterprise software solutions
• AI-powered conversational platforms
• Voice AI systems
• SMS communication platforms
• Chat and messaging platforms
• Email communication services
• APIs and system integrations
• Data analytics and business intelligence
• Workflow automation
• Customer engagement platforms
• Cloud-based software (Software as a Service or SaaS)
• Industry-specific AI solutions including, but not limited to, restaurants, healthcare, insurance, legal services, retail, property management, home services, and other business sectors.

This Privacy Policy explains how we collect, use, disclose, store, protect, and process personal information when you:

• Visit our website;
• Communicate with us;
• Request information about our services;
• Use software or applications developed or operated by Sloancode;
• Interact with businesses using technology powered by the Sloancode platform;
• Participate in demonstrations, consultations, assessments, or meetings;
• Communicate through our AI-powered voice, chat, SMS, or messaging systems; or
• Otherwise interact with our products and services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to information collected through:

• The Sloancode website
• Customer portals
• Client portals
• Mobile applications
• AI assistants
• Voice assistants
• Telephone conversations
• SMS communications
• Email communications
• Chat systems
• APIs
• Online forms
• Scheduling systems
• Software applications
• Cloud-hosted platforms
• Demonstrations
• Consultations
• Assessments
• Other products and services operated by SLOANCODE TECHNOLOGY GROUP LLC.

This Privacy Policy applies whether you interact directly with Sloancode or with a business using technology powered by the Sloancode platform.

3. Information We Collect

Depending on your interaction with us, we may collect the following categories of information.

1. Information You Provide

You may voluntarily provide information including:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• Mobile phone number
• Mailing address
• Billing information
• Business information
• Project requirements
• Consultation requests
• Support requests
• Uploaded documents
• Files submitted during projects
• Communications exchanged with us
• Information submitted through forms
• Information submitted through AI assistants
• Information submitted during scheduling
• Survey responses
• Assessment responses
• Customer feedback

2. Automatically Collected Information

When you use our website or software, we may automatically collect:

• IP address
• Browser type
• Browser version
• Operating system
• Device information
• Device identifiers
• Session information
• Pages visited
• Time spent on pages
• Referring websites
• Search terms
• Geographic region (approximate)
• Cookies
• Analytics information
• Diagnostic information
• Error logs
• Performance information

3. Communications Data

When you communicate with us or businesses using our platform, we may collect:

• Email communications
• SMS messages
• Chat conversations
• AI chatbot conversations
• Customer support interactions
• Voice communications
• Telephone call information
• Voicemail messages
• Meeting notes
• Appointment information
• Customer service records

4. Voice AI and Call Information

Certain Sloancode-powered services utilize conversational AI and voice technologies.

When interacting with these services, we may collect:

• Call recordings
• Voice audio
• Call transcripts
• Speech-to-text transcripts
• AI-generated responses
• Conversation history
• Call metadata
• Call duration
• Caller phone number
• Time and date of calls
• Business associated with the interaction
• Customer requests
• Service selections
• Order information
• Appointment information
• Reservation information

Call recordings and transcripts may be used for:

• Providing requested services
• Quality assurance
• Customer support
• AI system improvement
• Security
• Fraud prevention
• Compliance
• Operational analytics

Where required by law, appropriate notice or consent will be obtained before recording conversations.

5. SMS Communications

If you provide your mobile phone number and expressly consent to receive SMS messages from SLOANCODE TECHNOLOGY GROUP LLC or from a participating business using the Sloancode platform, we may send conversational and transactional SMS messages regarding:

• Consultation requests
• Appointment reminders
• Meeting confirmations
• Reservation confirmations
• Order confirmations
• Order status updates
• Delivery notifications
• Pickup notifications
• Payment links
• Payment confirmations
• Customer support
• Service notifications
• Account notifications
• Responses to inquiries
• Information specifically requested by you
• Other service-related communications

We do not use this messaging program to send unsolicited marketing or promotional SMS messages.

Message frequency varies based on your interaction with our services.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at contact@sloancode.com.

We only send SMS messages after obtaining express consent through one or more approved methods, including website forms with SMS consent, appointment scheduling systems, customer registration processes, verbal consent during phone conversations, AI-assisted conversations, or other customer-initiated interactions.

SMS consent and mobile phone numbers are never sold or shared with third parties or affiliates for their marketing purposes.

4. How We Use Information

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries
• Scheduling consultations
• Providing demonstrations
• Delivering AI consulting services
• Developing software
• Implementing automation solutions
• Providing analytics services
• Operating conversational AI systems
• Delivering customer support
• Managing client projects
• Processing transactions
• Sending requested communications
• Operating voice AI systems
• Operating SMS messaging services
• Operating chat services
• Operating email communications
• Providing appointment reminders
• Sending payment links
• Sending service notifications
• Authenticating users
• Improving our products and services
• Monitoring system performance
• Detecting fraud
• Preventing abuse
• Protecting platform security
• Meeting legal obligations
• Enforcing our agreements

We only process information when we have a lawful basis to do so.

5. Artificial Intelligence Services

Sloancode develops and operates artificial intelligence technologies that assist businesses with customer communication, workflow automation, data analysis, decision support, and business operations.

Our AI systems may:

• Answer customer inquiries
• Schedule appointments
• Assist with ordering
• Route customer requests
• Generate responses
• Produce recommendations
• Analyze business information
• Automate repetitive workflows
• Generate reports
• Summarize conversations
• Assist customer support personnel

AI-generated responses are intended to assist users and businesses and should not be considered professional legal, medical, financial, or other regulated advice unless expressly stated.

Certain AI-generated outputs may be reviewed by authorized personnel to improve quality, investigate issues, provide customer support, or maintain system security.

6. AI Data Usage Commitment

Protecting client information is a core principle of our business.

Unless expressly authorized by the client or required by law, SLOANCODE TECHNOLOGY GROUP LLC does not:

• Sell client information.
• Use confidential client information to train publicly available artificial intelligence models.
• Repurpose confidential client information for unrelated engagements.
• Share confidential client information with unauthorized third parties.
• Monetize confidential client information.

Information provided to Sloancode is used solely for delivering requested services, operating our platforms, providing support, improving service quality, maintaining security, and fulfilling contractual obligations.

7. Voice Communications

Certain Sloancode services utilize voice technologies, including conversational AI assistants.

When you communicate with a business using a Sloancode-powered voice system, we may process:

• Voice recordings
• Speech-to-text transcripts
• AI-generated responses
• Call metadata
• Caller identification
• Call duration
• Conversation history
• Customer selections
• Orders
• Reservations
• Appointment information
• Service requests

Voice communications may be processed to:

• Complete requested transactions
• Improve customer service
• Maintain quality assurance
• Investigate fraud
• Resolve disputes
• Improve conversational AI models used within customer environments
• Maintain system reliability

Where required by law, appropriate notice or consent will be obtained before recording calls.

8. Conversational Communications

Our platform may facilitate communications through multiple channels including:

• Voice
• SMS
• Email
• Chat
• Web messaging
• AI assistants
• Future communication technologies supported by the platform

Depending on the participating business, customers may receive communications regarding:

• Orders
• Reservations
• Appointments
• Customer support
• Payment requests
• Delivery updates
• Service notifications
• Account information
• Other requested communications

Communications are sent only in connection with customer interactions, requested services, or authorized business operations.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our website
• Remember user preferences
• Improve website functionality
• Analyze traffic
• Measure performance
• Enhance security
• Improve user experience

Cookies may include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Performance cookies
• Security cookies

Users may control cookie settings through their browser preferences.

Disabling cookies may affect certain website functionality.

10. Third-Party Service Providers

To deliver our services, we may utilize trusted third-party providers, including providers of:

• Cloud hosting
• Artificial intelligence
• Voice communications
• SMS messaging
• Email delivery
• Scheduling
• Analytics
• Payment processing
• Identity verification
• Customer relationship management
• Security monitoring
• Infrastructure
• APIs
• Logging
• Monitoring

These providers may process information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security safeguards.

11. Data Sharing

We do not sell personal information.

We may share information only when necessary:

• With service providers assisting in delivering services
• With businesses using the Sloancode platform when required to fulfill customer requests
• With professional advisors
• During mergers or acquisitions
• When required by law
• To protect legal rights
• To investigate fraud
• To maintain platform security
• With your consent

SMS consent and mobile phone numbers are never shared with third parties or affiliates for marketing purposes.

12. Business Customers

Many Sloancode services are provided on behalf of businesses.

When interacting with a business using the Sloancode platform, that business may control certain information collected during your interaction.

In such situations, Sloancode acts as a technology provider or service provider on behalf of the participating business.

Questions regarding business-specific privacy practices should also be directed to the participating business.

13. International Data Transfers

Sloancode may process or store information in countries other than your country of residence.

Our service providers, cloud infrastructure providers, communication providers, and technology partners may operate internationally.

When information is transferred across borders, we implement commercially reasonable safeguards designed to protect your information consistent with applicable laws.

14. Data Retention

We retain information only for as long as reasonably necessary to:

• Deliver requested services
• Operate our software platforms
• Maintain customer accounts
• Provide customer support
• Fulfill contractual obligations
• Maintain business records
• Resolve disputes
• Enforce agreements
• Meet legal or regulatory requirements
• Protect our systems
• Improve our services

Retention periods vary depending on the type of information collected and applicable legal requirements.

When information is no longer required, we securely delete, anonymize, or archive it in accordance with our data retention policies.

15. Data Security

SLOANCODE TECHNOLOGY GROUP LLC implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• Encryption of data in transit where appropriate
• Encryption of stored information where appropriate
• Secure cloud infrastructure
• Multi-factor authentication
• Role-based access controls
• Identity and access management
• Security monitoring
• Logging and audit trails
• Network protection
• Vulnerability management
• Backup and disaster recovery procedures
• Employee access controls
• Regular security reviews

Although we employ reasonable safeguards, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

16. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted by law
• Request restriction of certain processing activities
• Object to certain processing activities
• Request a copy of your information in a portable format where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Opt out of SMS communications by replying STOP
• Request information regarding how your personal information is used

We may require verification of your identity before responding to certain requests.

To exercise your rights, contact us using the information provided at the end of this Privacy Policy.

17. Children’s Privacy

Our services are intended for businesses and individuals who are at least eighteen (18) years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of thirteen (13).

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

Parents or legal guardians who believe their child has submitted personal information may contact us using the information below.

18. Third-Party Websites and Services

Our website, software, communications, or applications may contain links to third-party websites or integrate with third-party services.

These third parties operate independently of Sloancode and maintain their own privacy practices.

We are not responsible for the privacy practices, security, content, or policies of third-party websites, applications, or services.

Users are encouraged to review the privacy policies of any third-party services they access.

19. Marketing Communications

Where permitted by law, we may communicate with customers regarding:

• New services
• Company announcements
• Educational content
• Industry insights
• Product updates
• Event invitations
• Newsletters

You may opt out of marketing emails at any time by following the unsubscribe instructions contained within those communications.

Transactional communications relating to your account, requested services, security notifications, or contractual obligations may continue after you opt out of marketing communications.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New technologies
• Legal or regulatory requirements
• Security improvements
• Business operations
• Industry best practices

The revised Privacy Policy will become effective upon publication unless otherwise stated.

The “Last Updated” date at the beginning of this Privacy Policy will indicate when changes were made.

Your continued use of our services following the publication of updates constitutes acceptance of the revised Privacy Policy.

21. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

SLOANCODE TECHNOLOGY GROUP LLC

99 Wall Street, Suite 3772
New York, NY 10005

Phone: (888) 419-2452

Email: contact@sloancode.com

Website: https://sloancode.com

22. Related Policies

For additional information regarding specific services, please review the following documents where applicable:

• Terms Of Service
• Cookie Policy
• SMS Messaging Consent
• Acceptable Use Policy
• Accessibility Statement